Delivery and shipping costs

This policy applies to orders for goods placed through our online shop. It tells you where we deliver, what shipping costs and when the goods reach you. Equipment hire is covered by its own section further down, and mountain guide tours are covered by the mountain guide terms of use.

Where we deliver

We deliver to Italy and to all the other countries of the European Union, so to 27 countries. Alongside Italy these are:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

We do not currently deliver to countries outside the European Union. That also holds for neighbours which are easily counted in: Andorra, Gibraltar, the Channel Islands (Guernsey and Jersey), Liechtenstein, Monaco, San Marino, Switzerland, the Vatican City and the United Kingdom. An order with a delivery address outside the European Union cannot be completed at the checkout. If you need something from us all the same, write to us at shop@mountainspirit.it and we will tell you whether and how it can be done.

Which shipping method is offered for your address and what it costs are shown to you in the basket and at the checkout, before you send the order off bindingly.

What shipping costs

Shipping costs depend on the country of delivery and the order value, not on weight and not on the number of items.

Italy

What counts for the threshold is the subtotal shown to you in the basket, so without shipping costs. At exactly € 55.00 shipping is already free.

Rest of the European Union

Here too, what counts is the subtotal shown to you in the basket, so without shipping costs. At exactly € 150.00 shipping is already free.

Collection in store

Free of charge, see the section Collection in Bolzano further down.

All prices for goods are final prices and include VAT at the statutory rate. Shipping costs are added, unless free shipping is expressly stated above. We show you the total amount including shipping costs at the checkout, before you send the order off (Art. 49 comma 1 lettera e Codice del Consumo, Art. 7 comma 1 lettera h D.lgs. 70/2003).

When the goods reach you

Items we have in stock are usually handed to the carrier within one or two working days. From dispatch onwards the checkout reckons on 3 to 5 working days until delivery, for Italy as for the rest of the European Union.

Those are the carrier's figures based on experience and not promised dates. Something else is binding: we deliver without undue delay and at the latest within 30 days of the conclusion of the contract (Art. 61 comma 1 Codice del Consumo). The duty to deliver is fulfilled once you have obtained actual control of the goods (Art. 61 comma 2).

If an item turns out not to be in stock, we get in touch with you and give you a date. You can then cancel the order free of charge.

If we deliver late

If we fail to meet the agreed period or the 30 days, you set us an additional period appropriate to the circumstances. If that period also expires without the goods having reached you, you can withdraw from the contract, and your claim for damages remains yours (Art. 61 comma 3 Codice del Consumo).

You do not have to set us an additional period if we have expressly refused to deliver, or if meeting the period was essential in the circumstances and you told us so before the contract was concluded. You can then withdraw at once (Art. 61 commi 4 e 5).

After withdrawal we reimburse you without undue delay everything you paid for the order (Art. 61 comma 6 Codice del Consumo).

Transport damage and passing of risk

Until you have taken physical possession of the goods, or a person named by you who is not the carrier has done so, we bear the risk of loss and damage (Art. 63 comma 1 Codice del Consumo). If a parcel is lost in transit or arrives damaged, that is our risk and not yours.

It is different only if you yourself engage a carrier that we did not offer you. The risk then passes to you as soon as the goods are handed to that carrier, and your claims against the carrier are unaffected (Art. 63 comma 2). Our checkout offers no such option, there you choose only between our shipping and collection in store.

A practical tip: do accept the parcel, but note the damage on the carrier's docket and send us a photo at shop@mountainspirit.it. That makes it quicker for everyone. Your rights do not depend on it, you get what is yours even without a note and without a photo.

Collection in Bolzano

You can collect your order free of charge at our shop. To do that, choose “Pickup” instead of shipping at the checkout.

Mountain Spirit SNC di Plattner Guenther & C.
Zwölfmalgreiner Straße 8B / Via Dodiciville 8/B
39100 Bolzano (BZ), Italy
Email: shop@mountainspirit.it
Telephone: +39 0471 053434

The order is usually ready for collection within 24 hours. We write to you as soon as it is ready, so please come only after that. Bring the order confirmation and some ID with you.

Opening hours: Monday to Friday 9:00 to 13:00 and 14:30 to 18:00, Saturday 9:00 to 13:00.

For collection the same rule on passing of risk applies as for shipping: until you have taken receipt of the goods in the shop, the risk lies with us.

Hire: no delivery, collection in store

We do not send hire equipment out. Hire items are recorded in our shop as not requiring shipping. For you that means:

• No shipping costs arise for hire items.
• If your order contains only hire items, the checkout does not even ask for a shipping method.
• If your order contains hire items and goods for purchase, we charge shipping only for the goods for purchase. The hire items do not travel with them.

You collect the equipment on the agreed date at our shop in Bolzano and return it there as well. The address and the opening hours are in the section above.

When the hire begins and ends, what applies in the event of damage or late return, and how a booking can be cancelled are not set out here but in the terms for hire.

Customs and import charges

Because we currently deliver exclusively within the European Union, no import duties, no import VAT and no customs agent fees arise for you. The amount you see at the checkout is the amount you pay.

Questions about shipping

Just get in touch, we will help you further:
Email: shop@mountainspirit.it
Telephone: +39 0471 053434