Background
During tests on the metal components of the triple swivel, isolated variations in strength were found.
With this inspection EDELRID wants to make sure that the products already delivered are not affected by these variations.
Use of the product must be discontinued immediately.
Users cannot carry out the inspection themselves.
All sets currently delivered up to batch Y-2024-0364 are affected.
“Cable Comfort Tri” via ferrata sets from batch Y-2024-0384 onwards are not affected.
Sets from the affected batches that we have already inspected can be recognised by an embossed circle around the “e” logo on one of the plastic shells, as pictured below. Sets that have not been inspected, and sets that are not affected, carry no such embossing on either of the two plastic shells.
For everything to run smoothly, the following points must be observed:
Please fill in the return form via the link below. It can be filled in either digitally in PDF format or by hand on a printout.
FAQ
1. Was there an accident?
No. The deviations were discovered during follow-up tests.
2. Where do I find the batch number?
The batch number is part of the product marking on the energy absorber. This is located under the hook-and-loop flap of the energy absorber’s green pouch and is given in the following format, for example: Y-2024-0364…
3. Can I carry out the inspection myself?
No. All sets must be sent to EDELRID for inspection.
4. How does EDELRID inspect the sets?
EDELRID has developed a test procedure with which every single set can be checked for deviations without being damaged.
5. How long does it take until I have my set back?
14 days after you send it in at the latest.
6. Who pays the shipping costs?
EDELRID covers all costs incurred. Further details on the return procedure can be found above in the official recall document.
7. How can I tell that a set is not affected and has already been inspected?
The recall document describes a marking on the plastic shells of the swivels which shows quickly and from the outside whether a set has already been inspected. In cases where sets were sent back in their original packaging, in addition to the marking on one of the plastic shells there is also a green adhesive dot on the back of the packaging.
8. What can happen if I do not have my set inspected?
EDELRID cannot currently guarantee the safety of the sets that have been delivered. A set that has not been inspected may possibly cause a fall resulting in death. ALL sets must therefore be inspected.
9. The parcel service’s shipping registration portal asks me for an order number. What do I have to enter there?
Please enter any three-digit number of your choice.
10. The shipping registration portal asks me for a reason for the return. What should I select there?
Please select “Do not state a reason” in the drop-down menu.
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